Rentals open Mon - Fri 9am to 5pm | Melbourne: (03) 9273 7500 Sydney: (02) 9462 8600 Brisbane: 1800-VIDEOCRAFT | Prices EX GST EX Insurance | All requests subject to confirmation.

CUSTOMER SUPPORT PLANS

Videocraft’s engineers and technical staff are here to assist you, either on an ad hoc basis or ongoing with one of our popular Customer Support Plans. 

Our Customer Support Plans have been developed to provide you with peace of mind knowing you have the backing of over 60 years combined knowledge at your disposal. Whether you are a one man band or a full production facility we have 4 plans to choose from, and if you need something more bespoke we can work with you to define something within your needs.

 

 Inclusions Bronze Silver Gold Ultimate

Hours of Coverage

9am - 5pm x M-F

8am - 6pm x M-F

8am - 6pm x 7 days

8am - 10pm x 7 days

Response Time

P1 - 2 Hours
P2 - 4 Hours
P3 - Next Business Day

P1 - 2 Hours
P2 - 4 Hours
P3 - Same Day

P1 - 1 Hour
P2 - 2 Hours
P3 - 4 Hours

P1 - 15 mins
P2 - 1 Hour
P3 - 2 Hours

Phone/Remote
Email Support

2 Tickets per month
16 hour annual cap

5 Tickets per month
24 hour annual cap

16 Tickets per month
100 hour annual cap

Unlimited

Onsite Support
9am - 5pm M-F

10% off
Standard Rates

15% off
Standard Rates

6 Hours per month
20% off Standard Rates after

12 Hours per month
25% off Standard Rates after

After Hours Onsite

Standard Rates

Standard Rates

10% off Standard Rates

20% off Standard Rates

Temporary Replacement Equipment

10% Discount

10% Discount

25% Discount

50% Discount

Scheduled System Checks

Standard Rates

Annually

Quarterly

Monthly

System Documentation at Commencement

Access to over 60 Years of Broadcast Knowledge

Access to our dedicated support number and portal

Industry backed and accredited engineers

Discounted Consulting Services

Yearly Technology Review

Proactive System Monitoring

Discounted Product Support Renewals

Annual Software Upgrades*

 

Tap into our unique expertise to support your system and workflow

Talk to our engineering team about our customer support plans by using the form below.

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