CUSTOMER SUPPORT PLANS
Videocraft’s engineers and technical staff are here to assist you, either on an ad hoc basis or ongoing with one of our popular Customer Support Plans.
Our Customer Support Plans have been developed to provide you with peace of mind knowing you have the backing of over 60 years combined knowledge at your disposal. Whether you are a one man band or a full production facility we have 4 plans to choose from, and if you need something more bespoke we can work with you to define something within your needs.
| Inclusions | Bronze | Silver | Gold | Ultimate |
|
Hours of Coverage |
9am - 5pm x M-F |
8am - 6pm x M-F |
8am - 6pm x 7 days |
8am - 10pm x 7 days |
|
Response Time |
P1 - 2 Hours |
P1 - 2 Hours |
P1 - 1 Hour |
P1 - 15 mins |
|
Phone/Remote |
2 Tickets per month |
5 Tickets per month |
16 Tickets per month |
Unlimited |
|
Onsite Support |
10% off |
15% off |
6 Hours per month |
12 Hours per month |
|
After Hours Onsite |
Standard Rates |
Standard Rates |
10% off Standard Rates |
20% off Standard Rates |
|
Temporary Replacement Equipment |
10% Discount |
10% Discount |
25% Discount |
50% Discount |
|
Scheduled System Checks |
Standard Rates |
Annually |
Quarterly |
Monthly |
|
System Documentation at Commencement |
 |
|
|
|
|
Access to over 60 Years of Broadcast Knowledge |
|
|
|
|
|
Access to our dedicated support number and portal |
|
|
|
|
|
Industry backed and accredited engineers |
|
|
|
|
|
Discounted Consulting Services |
|
|
|
|
|
Yearly Technology Review |
|
|
|
|
|
Proactive System Monitoring |
|
|
||
|
Discounted Product Support Renewals |
|
|
||
|
Annual Software Upgrades* |
|
|
Tap into our unique expertise to support your system and workflow
Talk to our engineering team about our customer support plans by using the form below.
