Videocraft’s engineers and technical staff are here to assist you, either on an ad hoc basis or ongoing with one of our popular Customer Support Plans.
Our Customer Support Plans have been developed to provide you with peace of mind knowing you have the backing of over 60 years combined knowledge at your disposal. Whether you are a one man band or a full production facility we have 4 plans to choose from, and if you need something more bespoke we can work with you to define something within your needs.
Temporary Replacement Equipment
Discounted rental rates on replacement equipment, have peace of mind you have access to Videocraft's extensive rental inventory in the event of equipment failure.
Scheduled System Checks
Videocraft Engineers will perform a full system check to make sure all your equipment is functioning and operating as it should.
Dedicated Support Number and Portal
Access to Videocraft's 1800 support number and web portal.
Discounted Consulting Services
If you have any future projects we can work with you to determine your requirements and make sure
Yearly Technology Review
At the end of your first year of support we will undertake a review of your current systems and workflows and provide you with a report of where we can use new technologies to improve your efficiency.
Proactive System Monitoring
Online monitoring of your systems so we are alerted of any potential issues or failures before or as they occur. Our custom monitoring solution will be deployed and connected to your systems so we can receive alerts and remotely support you.
Discounted Support Renewals
Discounted rates on manufacturer hardware and software warranty extensions.
Annual Software Upgrades
Once a year at your convenience we will perform software and firmware upgrades to your systems upgrading them to latest stable releases we have tested. Includes operating systems.